The Sundae

Shipping Policy

The Products ordered by you can only be delivered to the address provided by you to us, or collected by you (or someone you designate to pick up the order) from our store located at 50 Eileen Stubbs Avenue, Unit 112, Dartmouth, Nova Scotia.A minimum charge for delivery, may be applied at a rate to be determined by us. This rate will be communicated to you prior to you receiving your invoice.

Returns Policy

1. We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the color or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone at (902) 468-2700. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss.
2. We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
3. Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.
4. The provisions of this clause do not affect your statutory rights.